Frequently Asked Questions

When should I bring in my items?

We sell items that are seasonal to increase their chances of selling. A good tip is to bring your items at the start of the season. Below is our schedule for accepting items.

Spring: September to November
Summer: December to February
Autumn: March to May
Winter: June to August

Note: While we follow seasonal schedules, we do allow some flexibility based on the specific item and demand. If you're unsure about timing, feel free to ask us.

What type of items do you consign?

We accept:

Clothing: New or near-new seasonal clothing in current styles (typically no older than 3 years, unless they are designer classics).
Accessories: Designer handbags and costume or designer jewellery.
Shoes: Only current-season styles.

When can I bring my items?

No appointment is necessary! Simply drop by during our business hours, and we’ll take a look at your items when you come in.

Tuesday to Saturday: 10 am – 5 pm
Sunday: 10 am – 3 pm

We do our best to review your items while you are in the shop. However, if any items are not accepted, we will notify you by text to pick them up.

How do I prepare my items for consignment?

Clothing: Ensure items are clean and in good condition.
Shoes: Wipe clean, and avoid bringing them in cardboard boxes.
Handbags: Empty all compartments and ensure they are clean.

Important Notes:

There is no minimum amount of items required to consign with us.

What brands do you accept?

We love designer labels from New Zealand and abroad. Some of the brands we like include:

New Zealand Designers: Karen Walker, Trelise Cooper, Twenty Seven Names, Loobie’s Story, Workshop, Drama the Label
International Designers: Assembly Label, Aje, Bec & Bridge, Spell, and more

If you’re unsure about a specific brand, feel free to contact us.

How do you determine pricing?

We price items at approximately one-third of their original retail price, depending on:

Style
Condition

Once your items are listed, you will be sent an itemised list including the pricing of your consigned items.

How can I track my earnings and sold items?

Once your items sell, we pay out earnings once a week directly into your bank account.

What happens if my items don’t sell?

If your items don’t sell, we can either return them to you or donate them to a charity. Donations are made to organisations such as Dress for Success, The Salvation Army, The Cancer Society, or The Wanaka Community Hub. The decision on where items are donated is based on the type of item and the current needs of these charities.

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